Bringing Excellence with Every Connection
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Yessio has been successful for over 15 years by placing the best people in the best places to succeed. We are always looking for great people to join our team. If you are passionate about taking care of customers, your teammates, and exceeding goals. Then please apply for one of our positions.
OUR FOCUS IS OUR PARTNERS SUCCESS
Service Levels and Sales
A SaaS company that provided education and sports solutions to colleges, and school districts had experienced extreme growth within the previous 12 months. This growth had created a large backlog in implementation, and support wait times up to 3 hours for a call back.
Our leadership teams worked together to improve client on-boarding processes, and to outsource tier 1 customer support. We developed training material and got a team up in running within 15 days. We later identified opportunities to cross-sell and provide lead generation at non-peak hours. As a result, within 60 days Yessio had assisted in:
Improved service levels from 32% to 93%, and callback times to less than 2 minutes
Implemented and supported a customer chat solution
Added a new lead generation channel producing an average of 1.7 new demos per agent per day